Built for comfort. Covered with confidence. Niture warrants its products against manufacturing defects in materials and workmanship under normal residential or commercial use throughout the applicable warranty period.
Here is a simple overview of what Niture warranty covers, what is excluded, and how customers can submit a warranty claim.
| Question | Niture Warranty Answer |
|---|---|
| What does Niture warranty cover? | Manufacturing defects and functional failures of major product components under normal use. |
| Are chair mechanisms covered? | Yes. This includes chair mechanism, tilt and recline system, gas lift, base, castors, armrest mechanisms, frame, seat and backrest. |
| Is normal wear and tear covered? | No. Fading, stains, upholstery discoloration, foam softening, scratches and scuff marks from daily use are not covered. |
| Are mould marks covered? | No, if they do not affect the product’s strength, safety or functionality. Minor mould marks and finishing variations are normal manufacturing characteristics. |
| Who is eligible? | The warranty applies only to the original purchaser and is non-transferable. |
| How long does warranty assessment take? | Warranty claims are typically assessed within 1–5 working days after complete information is received. |
| How long do replacement parts take? | Subject to stock availability, replacement parts are normally prepared within 14 working days. If stock is unavailable, fulfilment may take up to 60 days. |
| Who pays courier charges? | Approved replacement parts are provided free of charge, but delivery or courier charges shall be borne by the customer. |
| Is on-site service available? | Yes. On-site service within Klang Valley is available at RM250 per visit. |
| How do I submit a warranty claim? | Prepare your order ID or invoice number, clear photos or videos of the issue, and a brief description of the problem. |
Niture warranty covers verified manufacturing defects and functional failures of major product components under normal residential or commercial use.
Where a manufacturing defect is verified during the warranty period, Niture will, at its sole discretion, repair or replace the defective component or product with the same or an equivalent item of similar specification and value.
This warranty applies only to manufacturing defects and component failures under normal use. It does not cover normal wear and tear, cosmetic characteristics within manufacturing tolerance, or damage caused by misuse, accidents or improper handling.
Minor cosmetic imperfections that do not affect the product’s strength, safety or functionality are not considered manufacturing defects.
These may include plastic mould marks, parting-line or mould seam marks, deburring or trimming marks, minor flow marks from injection moulding, and minor surface texture or finishing variations within manufacturing tolerance.
These characteristics are normal results of the manufacturing and finishing process and are not eligible for warranty replacement.
Niture reserves the right to inspect and assess all warranty claims. Warranty coverage shall be determined based on this Warranty Statement and the nature of the reported issue.
This warranty applies only to the original purchaser and is non-transferable.
Replacement parts supplied under warranty do not extend the original warranty period.
If the original component or product is discontinued or unavailable, Niture may replace it with an equivalent product of similar specification and value.
Approved replacement parts are provided free of charge. Delivery or courier charges shall be borne by the customer.
Customers may send the product to Niture for replacement assistance without labour charges. On-site service within Klang Valley is available at RM250 per visit.
To help Niture assess your warranty claim quickly, please prepare complete information before contacting our customer service team.
Failure to provide sufficient information may delay or invalidate the warranty assessment.
Warranty claims are typically assessed within 1–5 working days after complete information is received.
Subject to stock availability, replacement parts will normally be prepared within 14 working days. Where stock is unavailable, fulfilment may take up to 60 days.
To the fullest extent permitted by law, Niture shall not be liable for any indirect, incidental or consequential losses arising from the purchase or use of its products.
Niture’s total liability shall not exceed the original purchase price of the affected product.
Nothing in this warranty limits any statutory consumer rights that cannot legally be excluded.
These quick answers help customers understand Niture warranty coverage, exclusions, claim requirements and service support.
Niture warranty covers verified manufacturing defects and functional failures of major product components, including the chair mechanism, gas lift, base, castors, armrest mechanisms, frame, seat and backrest.
No. Normal wear and tear such as fading, stains, discoloration, foam softening, scratches and scuff marks from daily use are not covered.
No. Minor mould marks, parting-line marks, trimming marks, flow marks and minor surface finishing variations are normal manufacturing characteristics if they do not affect strength, safety or functionality.
Niture warranty applies only to the original purchaser and is non-transferable.
No. Replacement parts supplied under warranty do not extend the original warranty period.
Approved replacement parts are provided free of charge, but delivery or courier charges shall be borne by the customer.
Yes. On-site service within Klang Valley is available at RM250 per visit. Customers may also send the product to Niture for replacement assistance without labour charges.
Warranty claims are typically assessed within 1–5 working days after complete information is received.
Subject to stock availability, replacement parts will normally be prepared within 14 working days. Where stock is unavailable, fulfilment may take up to 60 days.
Please provide your order ID or invoice number, clear photographs and/or videos of the reported issue, and a brief description of the problem.
Please complete the form below with your order details, issue description, and clear supporting photos or videos. Warranty claims are typically assessed within 1–5 working days after complete information is received.
Before submitting: Prepare your order ID or invoice number, clear photos or videos of the reported issue, and a brief description of the problem. Maximum upload size: 100MB.
Your warranty is automatically registered upon delivery. If you encounter any issues with your product, please complete the form below to file a warranty claim.
